Symphony Of Switzerland

SWITZERLAND

Zurich – Gateway to Switzerland

1. Visit the magnificent Rhine Falls with an exhilarating boat ride
2. Entrance to the interactive Lindt Home of Chocolate
3. Ride the scenic funicular to Polyterrasse for panoramic city views
4. Orientation tour of Zurich’s vibrant and historic districts

Lucerne – Lakeside Charm

1. Orientation tour of Lucerne’s picturesque old town
2. See the iconic Lion Monument and Chapel Bridge (Kapellbrücke)
3. Enjoy a scenic cruise on Lake Lucerne

Engelberg – Glacier Adventures

1. Excursion to Mt. Titlis with breathtaking mountain and glacier views
2. Ride the world’s first revolving cable car – Rotair
3. Walk across Europe’s highest suspension bridge – Titlis Cliff Walk

Interlaken – Heart of the Alps

1. Excursion to Jungfraujoch – The Top of Europe
2. Free time to explore scenic Interlaken
3. Visit the spectacular Trümmelbach Falls, hidden within the mountains

GoldenPass Scenic Journey

1. Travel aboard the panoramic GoldenPass Line from Interlaken to Montreux, offering breathtaking views of lakes, vineyards, and alpine landscapes

Vevey – Art & Cinema

1. Entrance to Chaplin’s World, dedicated to the life and legacy of Charlie Chaplin

Zermatt – Matterhorn Village

1. Visit the charming, car-free alpine village of Zermatt
2. Orientation tour through its quaint streets
3. View the iconic Matterhorn, one of the world’s most famous peaks

Geneva – International Elegance

1. Orientation tour of Geneva’s lakeside beauty
2. View the iconic Jet d’Eau Fountain

Lausanne – Olympic Capital

1. Entrance to the renowned Olympic Museum

Gruyères – Swiss Traditions

1. Entrance to Maison du Gruyère Cheese Factory to experience authentic Swiss cheese-making

• Central Switzerland (02 Nights): Stay at La Maison / Radisson or similar, offering a perfect blend of comfort amidst stunning alpine surroundings

• Meiringen (02 Nights): Relax at Hotel Meiringen or similar, nestled in a charming Swiss village known for its picturesque landscapes

• Geneva (02 Nights): Experience refined hospitality at Everness Hotel / Mövenpick Hotel or similar, combining lakeside elegance with modern amenities

• Central Switzerland (01 Night): Conclude your Swiss journey at La Maison / Radisson or similar, enjoying a final stay amidst serene mountain views.

Culinary Experience Included

🍽️ Relish a delightful Continental Buffet Breakfast each morning

🍛 06 Indian Lunches thoughtfully curated with Jain / Vegetarian / Non-Vegetarian options

🍲 07 Indian Dinners featuring Jain / Vegetarian / Non-Vegetarian selections

💧 Daily Mineral Water – 500 ml bottle per person

No Hidden Extras: Driver tips for the entire duration of the tour are included.

Complimentary Airport Transfers – Travel Advisory

To ensure smooth coordination of group transfers, kindly review the below schedule:

✈ Arrival | Zurich Airport (ZRH)

• Flight arrival must be between 08:00 AM and 02:00 PM

• Arrival transfer will operate as per the scheduled group coach timing

🛫 Departure | Zurich Airport (ZRH)

• Group coach drop at the airport will be by 11:00 AM

• Guests are requested to plan their departure flights accordingly

Important Transfer Notes

• Guests may experience a waiting time of up to 02 hours 30 minutes in the arrival hall for airport-to-hotel transfers, depending on overall group coordination.

• For departure transfers, guests may arrive at the airport up to 06 hours prior to scheduled flight departure, as per the fixed coach timing.

• Guests not willing to adhere to the scheduled SIC transfer timings may arrange a private transfer at additional cost (direct payment basis).

• WCT DMC will not reimburse any expenses incurred for private transfers.

What’s Not Included

Travel & Transfers

1. International or domestic airfares, rail tickets, or any intercity transport not clearly listed in the itinerary
2. Any additional transfers beyond the confirmed program

Food & Drinks

1. Meals, snacks, or beverages not mentioned in the inclusions
2. Any food arrangements outside the pre-set menu plan
3. Alcoholic drinks and beverages not part of standard hotel or restaurant offerings

Personal & Incidental Costs

1. Expenses of a personal nature including laundry, porterage, minibar consumption, room service, and telephone usage
2. Shopping, tips, gratuities, or any incidental hotel expenses

Hotel Policies & Charges

1. Early arrival or late departure fees, as per individual hotel policies
2. Refundable security deposits collected by hotels at check-in

Tours & Experiences

1. Optional tours, activities, entrance tickets, and guide services not specified in the itinerary
2. Camera or videography charges at sightseeing locations, where applicable

Travel Formalities

1. Passport issuance or renewal fees
2. POE (Protector of Emigrants) charges, if required
3. Visa charges and international travel insurance

Peak Period Add-Ons

1. Price variations or surcharges during festivals, peak seasons, trade fairs, exhibitions, or special events

Final Clause

1. Any service or expense not expressly mentioned in the confirmed inclusions or day-wise itinerary

BOOKING GOVERNANCE & SERVICE FRAMEWORK

(White Collar DMC – Terms & Operational Protocol)

I. Commercial Validity

Rate Integrity

1. All quotations are offered on a net, non-commissionable basis.
2. Availability is dynamic and subject to reconfirmation at the time of booking.
3. No services are blocked unless specifically confirmed in writing.
4. Suppliers reserve the right to amend pricing prior to final confirmation.

Business Model Disclaimer

1. White Collar DMC operates exclusively on a B2B platform.
2. End-client servicing, communication, and grievance handling remain the responsibility of the booking agent.

Legal Jurisdiction

1. Any disputes arising shall be subject to the exclusive jurisdiction of the Delhi High Court, India.

II. Financial Protocols & Statutory Compliance

Exchange Rate Mechanism

1. The applicable Rate of Exchange (ROE) shall be calculated on the date of final payment.
2. ROE formula: Interbank Rate (IBR) + ₹2.

Taxation Framework

1. 5% GST and 5% TCS shall apply as per Government of India regulations.
2. Applicable service taxes apply on payments processed through our INR account.

Regulatory Compliance

1. All remittances must adhere to BTQ eligibility and RBI foreign exchange norms.
2. Any statutory revision in taxes or levies shall be chargeable accordingly.

III. Itinerary Control & Service Execution

Operational Authority

1. Confirmed itineraries are non-amendable unless approved in writing.
2. Services will operate strictly as per the finalized WCT operational schedule.
3. Sequence of sightseeing may be modified for logistical efficiency.

Contingency Handling

1. In the event of attraction closure, maintenance, or local restrictions, comparable alternatives will be arranged where feasible.
2. Packed or substitute meals may be provided during unforeseen operational disruptions.
3. Unused services hold no refund value.

IV. Accommodation & Hospitality Standards

1. Local city/tourism taxes (if applicable) are payable directly by the guest at check-in or check-out.
2. Triple occupancy may include a rollaway or sofa bed; room dimensions remain standard double size.
3. Seasonal, event-based, or exhibition surcharges may apply without prior intimation from suppliers.

V. Ground Transportation Code

General Guidelines

1. Luggage capacity is restricted as per vehicle category.
2. Midnight surcharge applies for services between 22:00 hrs – 07:00 hrs.
3. Coaches operate up to 10 driving hours per day unless otherwise specified.

Seat-In-Coach (SIC) Services

1. Operated on shared basis with fixed departure timings.
2. Guests must report to designated pickup points independently.
3. Waiting window may extend up to 45 minutes depending on routing.
4. Failure to report within 5 minutes of arrival will be treated as no-show.
5. Missed services are non-refundable and non-reschedulable.

Private Transfers

1. Operated exclusively for the booked guests.
2. Maximum grace waiting time: 5–10 minutes from scheduled pickup.

Drivers will check the lobby/concierge area and may attempt in-room contact where feasible.

VI. Attraction, Rail & Cruise Policies

1. Certain attractions define child eligibility based on height parameters.
2. Rail tickets and select event-based services are strictly non-refundable once issued.
3. Museum or monument closures without prior notice are beyond operational control.
4. Meal inclusions exclude beverages unless specifically mentioned.
5. SIC services may be cancelled if hotel location falls outside operational limits.
6. English-speaking drivers/guides remain subject to availability.

VII. Force Majeure & Limitation of Liability

White Collar DMC shall not be liable for losses, disruptions, or delays resulting from circumstances beyond reasonable control, including but not limited to:

1. Adverse weather conditions
2. Airline schedule changes
3. Strikes or labor unrest
4. Political disturbances
5. Natural calamities
6. Government restrictions

Any additional expenses incurred due to such events shall be borne directly by the guest.

For operational clarifications or booking assistance, please coordinate with your assigned Sales Consultant at White Collar DMC.

Reservation Confirmation – Compliance & Guest Credentials

To formally secure your travel arrangements, we request the following documentation and travel particulars for verification and processing:

Compliance Documentation

• Aadhaar Card – Coloured scanned copy (Front & Reverse)

• Passport – Coloured scanned copy (Front & Reverse)

• PAN Card – Coloured scanned copy

• Initial Booking Deposit – As advised in the quotation

• GST Certificate – Mandatory if remittance is made via a registered company account

• Payment Advisory – Transactions exceeding the permissible booking limit will not be accepted in cash, in accordance with statutory regulations

Traveller Particulars

Kindly share complete details exactly as per passport:

• Full Name of Each Traveller (Given Name & Surname)

• Passport Number & Validity (with copy attached)

• Travel Duration – Check-in & Check-out Dates (DD/MM/YYYY – DD/MM/YYYY)

• Flight Schedule – Airline, Flight Number, Arrival & Departure Timings

We request you to ensure all documents are clear, legible, and valid to facilitate seamless processing and timely confirmations.

Reservation, Payment & Cancellation Framework

White Collar DMC

1. Reservation Policy

A. Group Departures

Your booking is secured as per the departure timeline below:

• 75 – 46 Days Before Departure

A non-refundable commitment deposit of INR 50,000 per person is required.

• 45 Days or Less Before Departure

100% of the total tour cost is payable at the time of confirmation.

Non-Refundable Departures

Select departures operate under a strictly non-refundable policy, requiring full payment at the time of booking.

Foreign Exchange Clause

The applicable exchange rate will be calculated as per the final payment realization date (IBR + ₹1.50) and not the booking date.

B. Flights, Hotels & Cruises

1. All flight tickets, cruise bookings, and standalone hotel reservations require 100% advance payment.
2. These services are governed by supplier-specific cancellation rules and are generally non-refundable once confirmed.

2. Financial Terms

1. GST: 5% applicable on the total package value.
2. TCS: 5% applicable as per prevailing Government of India regulations.
3. All dues must be cleared prior to departure to release travel documents.

Cancellation & Retention Policy

1. Group Departures

In the event of cancellation, the following retention charges shall apply:

• 75 – 46 Days Prior to Departure

INR 50,000 per person (non-refundable deposit).

• 45 – 0 Days Prior to Departure

100% of the tour cost will be retained.

No Show / Failure to Board

Full tour cost will be forfeited.

Non-Refundable Tours

100% retention applies under all circumstances.

2. Airline & Cruise Cancellations

Refunds, if applicable, will strictly follow the respective airline/cruise line policies.

White Collar DMC acts as a facilitator and is not liable for supplier-imposed penalties.

Refund Governance & Service Conditions

Unused Services

No reimbursement shall be provided for any services not utilized during the tour, including accommodation, meals, sightseeing, transfers, or cruise segments.

Operational Disruptions

White Collar DMC shall not be held liable for cancellations, delays, itinerary modifications, or tour curtailments caused by:

1. Weather conditions
2. Airline or transport disruptions
3. Government restrictions
4. Natural calamities
5. Any force majeure events

No compensation or refund shall arise from such circumstances.

Refund Processing Timeline

Eligible refunds will be processed within 10–15 working days via original payment mode.

Visa Rejection Policy

1. Policy Overview

Refunds in case of visa refusal will be processed in alignment with supplier terms and booking conditions agreed at confirmation.

2. Responsibility Disclaimer

1. Visa assistance is provided as a facilitation service.
2. The final decision rests solely with the respective Embassy/Consulate.
3. Applicants are responsible for accuracy and timely submission of documentation.

3. Refund Components in Case of Visa Refusal

Non-Refundable Elements

1. Visa fees & processing charges
2. Airline cancellation penalties
3. Hotel retention charges
4. Cruise deposits
5. Third-party service fees

Refundable Portion

Balance amount, if any, after deduction of applicable supplier penalties.

Official visa refusal documentation is mandatory for processing any refund.

4. Refund Timeline

Refund initiation will commence within 7–10 working days of receiving the required documents.

Actual credit timelines may vary depending on airline, hotel, or cruise processing cycles.

5. Travel Rescheduling Option

Guests may opt to reschedule their travel (instead of cancellation), subject to:

1. Availability
2. Fare differences
3. Amendment fees

6. Policy Amendments

White Collar DMC reserves the right to update or modify these policies in accordance with supplier regulations or government directives without prior notice.